Privacy Policy

1. Introduction

Pernille AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our websites and AI-powered applications.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address) when you sign in with Google OAuth
• Documents and files you upload to our services (FDV documentation, videos, etc.)
• Voice recordings and transcriptions when using our voice AI services
• Trading preferences and configurations for automated trading services

2.2 Automatically Collected Information

• Log data (IP address, browser type, access times)
• Usage data (features used, interaction patterns)
• Performance metrics and error reports

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI services
• Process your requests and transactions
• Improve and optimize our services through analytics
• Communicate with you about service updates and support
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Processing and AI

Our services utilize various AI models and cloud services for processing:

• Google Cloud Platform: Infrastructure and Gemini AI models
• OpenAI: GPT models for text and voice processing
• Anthropic: Claude AI for document analysis
• Elasticsearch: Search and analytics
• Azure Communication Services: Voice call handling

Your data may be processed by these third-party services according to their respective privacy policies.

5. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Secure authentication via Google OAuth
• Regular security audits and monitoring
• Access controls and authorization mechanisms

Data is stored in Google Cloud Platform data centers located in Europe (europe-north1 region - Norway).

6. Data Retention

We retain your data for different periods depending on the type:

• Account information: Until account deletion
• Voice recordings: 30 days
• Logs and analytics: 30 days
• Documents: Until you delete them or close your account

7. Data Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in operating our services (under confidentiality agreements)

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of certain data processing activities

9. Cookies

We use essential cookies for authentication and session management. These are necessary for the proper functioning of our services. We do not use tracking or advertising cookies.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@pernille.ai
Website: https://pernille.ai

13. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

• Consent: When you explicitly agree to processing
• Contract: To provide services you've requested
• Legitimate interests: For service improvement and security
• Legal obligations: When required by law